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FAQs

In which we do our best to answer your most frequently asked questions.

General

  1. Where can I find out more about Virb, who's behind it, and other general info?
  2. How can I contact Virb for questions, support, etc?

Basics

  1. I've hidden my Welcome Page but I'd like to see it again, how can I get it back?
  2. How do I change my Virb.com URL? (i.e. virb.com/yourname)
  3. How can I delete my account?
  4. Can I change my account type?
  5. Does Virb have a Bookmarklet for photos, videos, text, quotes and/or links from other websites to share on my Virb profile?
  6. How do I logout of my profile?

Upload Limits

  1. How many videos, photos, and audio I can have?
  2. When do upload limits reset?

Customization

  1. How do I pick a layout skin, change colors, and fully customize my profile?
  2. I only see a few Layout Skins in the customize section, will there be more added?
  3. Are there a list of modules that are available with every profile to help me customize?
  4. Where are all of my Virb 1 custom content modules I created? How can I add them to my layout, edit them, or add new ones like them?

Feeds

  1. How can I bring external content from another website (ie. Flickr, Twitter, or my Blog's RSS) to my Virb profile?
  2. I see on the Feeds page there is a place to add custom modules, what are they?
  3. When adding Flickr on my Feeds page I noticed an option where I can add my Flickr Favorites as a Module. What does that mean?

Video

  1. What video formats can I upload?
  2. Are there any guidelines to help me encode my videos for Virb?
  3. How can I embed my own videos on others websites, blog, etc?
  4. There is no embed code when I click Share while I'm watching a video, how can I put it on another website?

Audio

  1. How do I embed a song on Virb on another site?
  2. How do I download an audio track off Virb?
  3. How do I allow others to download my audio tracks?

Groups

  1. How do I start my own group?
  2. How do I share photos and videos with a group?
  3. How do I manage or edit Groups that I've started or am moderator of?
  4. How do I delete a group I've created?

Mobile

  1. Where can I find my unique Virb mobile email address to send content to?
  2. What content can I share and how do I format it via Mobile?
  3. What if someone finds out my Virb Mobile email address, how can I reset it?

OpenID

  1. What can I do with OpenID on Virb?
  2. How do I associate the same OpenID to multiple accounts so I can manage them all with one OpenID login?

Virbtunes

  1. Where can I find out more about Virbtunes?
  2. How do I uninstall VirbTunes?

General

  1. Where can I find out more about Virb, who's behind it, and other general info?
    You can find that out and more by going to the About page.
  2. How can I contact Virb for questions, support, etc?
    You can get in touch about anything with us from the Contact page. Also at the bottom of each page there is a Submit A Bug report, where you can report specific issues as you encounter them.

Basics

  1. I've hidden my Welcome Page but I'd like to see it again, how can I get it back?
    A: To turn that back on go to You > Settings where there's a checkbox at the bottom of the page.
  2. How do I change my Virb.com URL? (i.e. virb.com/yourname)
    You do that by going to You > Basic Info. You can change the page link to whatever you'd like, whenever you'd like. Just remember if you've given out that URL, the old one will no longer work.
  3. How can I delete my account?
    You can easily do this by going to You > Settings. It's located in the bottom right corner of the page. Once you confirm you want to delete your account, it will be added to a queue for deletion, and can NOT be undone.
  4. Can I change my account type?
    Yes, you can change your account type at anytime by going to You > Basic Info. There you will see options for Personal, Audio, Portfolio, and Other.
  5. Does Virb have a Bookmarklet for photos, videos, text, quotes and/or links from other websites to share on my Virb profile?
    Yes, you can get that from the Tools & Downloads page. It currently supports Firefox on Windows and Firefox & Safari on Mac OS X.
  6. How do I logout of my profile?
    In the bottom right hand corner you'll see an X next to "You're logged in as..." click that and it will log you out of your profile.

Upload Limits

  1. How many videos, photos, and audio I can have?
    You can learn more about these limits in our Upload limits documentation.
  2. When do upload limits reset?
    Upload limits will reset every Sunday at 12:01AM PST (8:01AM GMT.)

Customization

  1. How do I pick a layout skin, change colors, and fully customize my profile?
    All of that can be found in You > Customize. In this section you'll find ways to change colors, select different layout skins, and move around the content on your profile.
  2. I only see a few Layout Skins in the customize section, will there be more added?
    Yes, to start we've made some simple skins to cater to the content you're showing. We will be continually developing Layouts for each account type as well as users who make their own.
  3. Are there a list of modules that are available with every profile to help me customize?
    Yes, you can view them on the Customization Help documentation.
  4. Where are all of my Virb 1 custom content modules I created? How can I add them to my layout, edit them, or add new ones like them?
    You can add those back to your current layouts by going to You > Customize > Layout, at the bottom of the page you'll see "Add New Module."

    If you need to edit any of those Custom Modules you can do that by going to You > Customize > Layout and if it's added to your layout, click EDIT next to the module you'd like to edit.

Feeds

  1. How can I bring external content from another website (ie. Flickr, Twitter, or my Blog's RSS) to my Virb profile?
    You can add external content to your profile by going to Manage > Feeds. Here you can enter your blogs' RSS feed, authenticate Flickr photos, and more. We will be adding more sites soon.
  2. I see on the Feeds page there is a place to add custom modules, what are they?
    Custom Modules are content areas that can be used to make things like lists of links to your favorite websites, or just organize other content on your profile better. Once you've created the module you can re-arrange it on your profile by going to You > Customize. Content Modules can have basic html in them.
  3. When adding Flickr on my Feeds page I noticed an option where I can add my Flickr Favorites as a Module. What does that mean?
    When adding certain feeds types, we'll bring them into a Module so you can easily show it on your profile. For example, when adding Flickr Favorites, it will auto add them to your profile in a module, and you'll be able to move it around in the customize section later.

Video

  1. What video formats can I upload?
    Right now the supported video formats are: asf, asx, avi, divx, dv, dvx, m4v, mov, mp4, mpeg, mpg, qt, wmv, 3g2, 3gp, 3ivx and 3vx
  2. Are there any guidelines to help me encode my videos for Virb?
    Yes, all the info on our video encoding can be found at our Video Encoding Help Documentation.
  3. How can I embed my own videos on others websites, blog, etc?
    When you are done uploading the video, on the edit page, you will see a check box at the bottom that says "Allow this video to be embedded on other websites." Once you've selected that and saved your video it can now be embedded anywhere. To get the embed code, view the video you're like to Embed, hover over the video, and click Share. You will be given the embed code there that you can copy and paste into another website.
  4. There is no embed code when I click Share while I'm watching a video, how can I put it on another website?
    If you don't see an option to embed the video, it means the content creator specified they did not want that option turned on when they uploaded it. You may still copy the the direct link and share it with others that way.

Audio

  1. How do I embed a song on Virb on another site?
    If the creator of the track has allowed the embed option you can click the + sign on the audio player and click Embed. It will pop up the embed code that you can easily copy to your blog, website, etc. If there isn't the option to embed, you can still easily share the track. By clicking + and then the → icon you will be taken to the page of the audio where copy the direct URL of that track.
  2. How do I download an audio track off Virb?
    If the user that uploaded the file has allowed the option of downloading, you will see the words MP3 next to each track that is able to be downloaded.
  3. How do I allow others to download my audio tracks?
    You can turn this on after you upload an audio file or from the Manage > Audio section. Once in manage audio click on "edit" next to the track with want to allow downloading on, scroll down towards the bottom and you'll see the options:

    Allow users to download
    Allow to be embedded on other websites

    Check the box next to Allow Users To Download, then click Save.

Groups

  1. How do I start my own group?
    By going to Community > Groups or by clicking the + symbol at the top of the page in the Virb menu.
  2. How do I share photos and videos with a group?
    To do that you'll need to edit the specific Photo or Video you'd like to share with the group. On the right side, you will see "Share this with a group" and you can select the name of the Group you'd like to share with from the drop down menu. Note: you can only share your OWN content with a group and must be a member.
  3. How do I manage or edit Groups that I've started or am moderator of?
    You'll need to visit the specific group you want to update then click EDIT at the top of the group. From there you can change the URL, name, add additional moderators, remove unwanted shared content, edit members, and anything else having to do with the Group. To see a list of Groups you are moderator of go to Community > Groups.
  4. How do I delete a group I've created?
    You can do so by going to Community > Groups. First, click on "Manage" to Manage the group's members.

    Secondly, remove all members of the group you'd like to delete.

    Finally, return to Community > Groups and click the red "X" under the group you'd like to delete. The red "X" will only appear once all members (other than you, the creator, of course) have been removed from the group.

    Note this can not be undone so be sure you'd like to delete it.

Mobile

  1. Where can I find my unique Virb mobile email address to send content to?
    You can get that address by going to You > Extras. Remember to not SHARE that address with anyone.
  2. What content can I share and how do I format it via Mobile?
    Check out our Mobile Help Documentation for answers on that.
  3. What if someone finds out my Virb Mobile email address, how can I reset it?
    Go to You > Extras and click Reset Mobile Email.

OpenID

  1. What can I do with OpenID on Virb?
    OpenID is used to allow you to have your choice of any OpenID login available to login to Virb with. It's also there so you can easily associate your OpenID with multiple Virb accounts, allowing you easy management of all of them with one simple login. You can learn more by going to the OpenID Help Documentation.
  2. How do I associate the same OpenID to multiple accounts so I can manage them all with one OpenID login?
    Once you've signed up for each Virb account with a unique email and password you can go into the You > Settings and put your OpenID in each account you'd like to share that one OpenID with. Once you've done so on multiple accounts, the next time you login with that OpenID it will give you a list of account you may login to. Simply click the name of the account you want to use and that's it.

Virbtunes

  1. Where can I find out more about Virbtunes?
    You can find more information about Virbtunes at the Virbtunes Help Documentation.
  2. How do I uninstall VirbTunes?
    Mac OSX: You need to delete the "VirbTunes.bundle" in System/Library/iTunes/iTunes Plug-ins OR it can be found in /Library/iTunes/iTunes Plug-ins on your Macintosh Hard drive. Windows: Go to the Windows Control Panel, choose Add/Remove Programs, and then select VirbTunes.

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