I wasn't expecting to hear anything back from T-Mobile until tomorrow, because I completely understand I'm not the only T-Mobile customer on the planet, so imagine my surprise just now when I received a phone call from a woman who works in the offices of T-Mobiles CEO, Robert Dotson.

She was friendly, kind, and offered me exactly the fairness I asked of them. A new blackberry pearl for $110. The price I would have paid to Asurion to get a replacement.

I'm very impressed. Not only did they listen to the little person, they went out of their way to get it done quickly. How often can you send an email to the CEO of a company the size of T-Mobile, and get such a personal response?

T-Mobile gets a rating of 10 stars from me, and even a snazzy iPhone wont tempt me enough to leave a company that offers such great service.