Notes from session w/Sean Squires and Lincoln Demaris

• Case Study: Knowledge For The Field - one of several systems for KM at Microsoft, repository of high-quality of field-ready content, intitial phase focused on content publishing and discovery
• 80K Microsoft employees might access the system to learn about a product, 45K sales/marketing/field might want to know how to sell the product, 1K subject matter experts might use the system as well
• Challenges/key takeaways: user experience (tough to cut across different processes), collaboration (different groups manage information differently), Info Discovery (search results are difficult to refine and validate)
• Wikipedia held up as very good KM solution
• Key Component: Publishing Site:
  • Pages as storefronts
  • Consistent wiki-like user experience
  • Implicit structure
• Key Component: Document Center
  • High-value managed content
  • Not a walled garden
  • Submissions can come from anywhere
• Key Component: Shared Services
  • Enterprise consistency, taxonomy and folksonomy
  • Content type, metadata, content analytics, social feedback
• Planning for on term store for all of Microsoft, one feed store (?)
• May have multiple term sets and taxonomies but centralized management and sharing
• Demo
  • Prototype Site: InfoPedia
  • Search results include lots of metadata
  • Refinement pane on left side - pulls metadata to be used as filters
  • Custom control for Digg-lke voting
  • Document center is a stylized content query web part out of the box
  • Managed keyword control also shown
  • You can use tagged filters relevant for a page to send into the content query web part of show different documents in the doc set based on the page and the tags on the page (if I heard the speaker correctly) - contextual content query then.
  • Workflows associated with topic areas that are assigned to pages so participant contributions can be routed to page owner, subject matter expert etc.
• Tagging is relied on extensively and works with content query web part - social tags and/or authorized tags - tags drive navigation, discovery, etc
• Pages as storefronts vs nested subsites
• Wiki editing and social features can help with user participation and contributions within a governance model to have contributions checked.
• Document Center is strictly managed
• Demo
  • Document set can be thought of as a better folder model for collections of content
  • Content Organization - folders, rules, poilicies
  • Can now attach policies to location - location-based retention
• Content Organizer ensures permissions and policies applied correctly
• Overall impression: very well done for content-centric KM approaches.